FAQ

Q: What Should I Do If This Equipment Develops A Problem While Under Warranty?

A:

While the warranty is in effect, we guarantee any problems. Even if your equipment develops a problem after the warranty has expired, we are still available to provide lifetime after-sales services. Thus, if you have any questions, don't be afraid to contact us for a flawless answer.
Q: What Should I Do If I Experience A Problem While Using?

A:

1) You may learn step-by-step by using our complete user manual with pictures and videos.

Also, for your convenience, we update our user manual once a month to reflect any machine updates.

2) If you experience any issues while using the product, call our professional, and we'll assess the issue and determine where it can be resolved. We can offer remote video support until all of your issues are resolved. If necessary, we can also offer door service.
Q: How Can I Learn About The Manufacturing Process If I Want To View The Machine's Condition But Am Unable To Travel To China At This Time?

A:

You can get in touch with the seller to arrange a visit so you can see how the equipment is being made and request any necessary images or videos.
Q: How Should The Operator Be Trained?

A:

We will supply you with a machine instruction video, 24-hour online support, and engineers who can train you for free the first time.
Q: How do you handle packaging and shipping for overseas customers?

A:

We have a professional design, packaging, and shipping team. We are highly skilled in export packaging and can ensure the safety of goods during transportation.
Q: Can You Arrange The Shipment For Me ?

A:

Yes, of course we can. Our products have been shipped to dozens of countries and regions in the world, and we are very experienced. You can tell us the nearest port to you and the dedicated manager will check the freight for you and help you handle subsequent transportation.
Q: What are your payment terms?

A:

We accept various payment methods including Alibaba Orders, T/T , L/C etc.
Q: Do you have any overseas agents or distributors? Can we become one?

A:

We already have stable partners in some regions, and we are always open to discussing regional or exclusive agency opportunities.
Q: Can we put our logo on machine , or have customized design ?

A:

Yes, please send us the files or logo design, and our engineers will provide you with the solution.
Q: Where is your factory located?

A:

Our factory is located in Jinan, China's largest laser equipment manufacturing base.